Frequently asked questions

Why is the name "CozyTabby" if everyone knows you as "Neotheta"?

I once hoped to collaborate with other artists more and create things together, while that option is still open for future, the custom name is more of a relic now.

Why a custom site and not a popular site like Storenvy?

A lot of the popular template sites have only a few features that are often only half useful, they're not well customizable and extra features often cost monthly payments, such as a very simple thing as using your own domain name or putting discounts on your items. They also often have unreasonable policies either too strict or too loose for what finnish laws require from online store business. I plan on expanding features I want to offer, such as put pre-orders and convention pickup options with the shop itself. And of course, making your own is a fun project and a good learning experience!

Where are your products made?

T-shirts are printed in a local store (Finland) with European apparel. In the past my pillowcases & fabrics came from either asia or usa, I plan to focus solely on european products in the future.

Can I order something with custom art on it?

Feel free to inquire about the option, sometimes it's possible to print custom things during my own orders. Please check my commission site for more information for ordering the artwork: I will not print art made by other people.

Why my review isn't showing up?

There are a few reasons why this happens: 1) If your review is fresh I have not screened it for spam yet. 2) If your review contains no comments it won't be visible, it'll only count into the star total and average. 3) If your review is old it won't display on product page if there are many newer ones, unless the review is pinned.

Clarifications: All reviews are checked by Neo before they go live incase of spam and inappropriate writings (currently anyone can write a review, even a person who hasn't bought the item) - Sometimes if someone writes a very constructive review I'll pin it so it won't dissapear when new reviews are given.

I posted a question through the site and it never got answered, why?

This is a story about developing your own platform. The feature to send questions was coded, but the feature to read them was not, neither did we succeed forwarding them as e-mails to be read and responded to. Years later we remembered this entire feature & the messages can finally be read. BUT if you want answers quickly - just use e-mail directly!