Return policy

14-day return policy

According to Finnish laws we give you a 14-day return right after recieving the product ordered. This only applies for items bought online and shipped to you, not convention sales or pickups. You do not have to name a reason for your cancellation, but may have to proof the date when recieving the order if shipping took unexpectedly long.

In order to get a full refund (item/s + original shipping) you must:
1. Fill return form listed below and e-mail it to me first.
2. Return the item/s and pay for any shipping or other return fees yourself.
3. Make sure the item/s is in original new condition, not broken, used or dirty. You are responsible to make sure the item's are repackaged accordingly so they do not get damaged while shipped.
4. Once I have recieved the item/s back, I will immidiately refund you.

You are responsible to make sure the item reaches back to me, so please track the shipment and use priority shipping especially when outside of EU.

Return form

Fill the return form and send to NekoMayaArt@gmail.com

Damaged products

If you recieve a damaged package, take photographs of the damaged package and item (best if you can take a photo before opening the damaged package) and contact me immidiately about it. If I can confirm that the item was damaged while shipped I'll ship you a new item to you. If I do not have the same item in stock anymore you can choose from full refund or to wait until I have them again.